Website Privacy Policy

1. Introduction

Strix LLC and TBI Brokers Inc (collectively "Strix," "we," "us," or "our") respect your privacy and are committed to protecting your personal information. This Website Privacy Policy applies to information we collect through our public website at strixsmart.com, including:

• Website browsing and analytics data
• Contact form submissions and inquiries
• Newsletter subscriptions
• Marketing communications

This policy does not apply to our application platform for registered clients. Clients who register for our customs brokerage, compliance consulting, or software services will receive separate comprehensive Privacy and Data Governance policies that govern how we handle their operational and business data.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, company name, business address
• Use our services: Import/export documentation, product information, customs entry data, shipment details, supplier information, classification data, valuation information
• Make payments: Billing address, payment card information (processed securely through third-party payment processors)
• Contact us: Any information you include in communications with our support or sales teams
• Sign up for newsletters: Email address and communication preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through Google Analytics, including:

• IP address and general location information
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

We use Google Analytics to understand how visitors interact with our website and to improve user experience. Google Analytics uses cookies and similar technologies to collect this information. For more information about how Google uses this data, visit Google's Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third parties such as:

• U.S. Customs and Border Protection (CBP)
• Carriers and freight forwarders
• Your designated agents or representatives
• Public databases and government records

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Services

• Processing customs entries and ISF filings
• Communicating with U.S. Customs and Border Protection on your behalf
• Calculating duties, taxes, and fees
• Providing classification and compliance consulting services
• Managing your account and providing customer support
• Processing payments and managing billing

3.2 To Improve and Maintain Services

• Analyzing website usage to improve user experience
• Developing new features and services
• Troubleshooting technical issues
• Conducting internal research and analytics

3.3 To Communicate With You

• Sending service-related notifications and updates
• Responding to your inquiries and requests
• Providing regulatory updates and compliance alerts
• Sending marketing communications (with your consent)
• Sending newsletters and educational content (if you've subscribed)

3.4 For Legal and Compliance Purposes

• Complying with legal obligations and government requests
• Maintaining records as required by customs regulations
• Protecting our rights, property, and safety
• Preventing fraud and unauthorized access
• Enforcing our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Government Agencies

As a licensed customs broker, we share information with U.S. Customs and Border Protection (CBP) and other government agencies as necessary to process your imports and comply with customs regulations.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors (for billing and payment processing)
• Cloud hosting providers (for data storage and platform hosting)
• Google Analytics (for website analytics)
• Email service providers (for communications)
• Customer support tools

These service providers are contractually required to use your information only to provide services to us and to protect your information.

4.3 With Supply Chain Partners

With your authorization, we may share information with:

• Carriers and freight forwarders handling your shipments
• Warehouses and distribution centers
• Your designated agents or representatives

4.4 For Legal Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal process, subpoenas, or court orders
• Respond to government requests
• Protect our rights, property, or safety, or that of others
• Investigate fraud or security issues
• Enforce our Terms of Service

4.5 Business Transfers

If Strix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and understand how you use our site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, security)
• Analytics Cookies: Google Analytics cookies that help us understand website usage and visitor behavior

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

Note that blocking cookies may affect website functionality. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers with physical security controls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

As a customs broker, we are required by U.S. Customs regulations to retain certain records for a minimum of five (5) years from the date of entry or final action on the entry, whichever is later. After this retention period, we will securely delete or anonymize your information unless longer retention is required by law.

Website analytics data collected through Google Analytics is retained according to Google's data retention policies, typically 26 months.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business needs. Note that as a customs broker, we are legally required to retain certain records for at least five years.

8.4 Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@strixsmart.com. Note that you will still receive service-related communications necessary for our business relationship.

8.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@strixsmart.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@strixsmart.com or call (406) 922-6600.

10. International Data Transfers

Strix is based in the United States and our services are primarily directed to U.S. customers. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: