Frequently Asked Questions

Question 1

Do I need to be a customs expert to use Strix software?

Accepted Answer

Do I need to be a customs expert to use Strix software?

Question 2

How do I get started with Strix?

Accepted Answer

Simply schedule a demo with our team. We'll walk you through the platform, answer your questions, and help you choose the right service level. Most customers are up and running within 48 hours. We also provide free training webinars and comprehensive documentation to ensure your success.

Question 3

Can I switch from full brokerage to self-filing later?

Accepted Answer

Absolutely. Many customers start with our brokerage service to learn the process, then transition to self-filing once they're comfortable. We'll help you migrate and provide training at no additional cost.

Question 4

Do I need a customs broker license to self-file?

Accepted Answer

No. As the importer of record, you have the right to file your own customs entries. However, you must ensure accuracy and compliance. That's where our licensed brokers can assist.

Question 5

Are there any setup fees?

Accepted Answer

Yes. $500 onboarding fee. Entry pricing: $30.00 for self-filing, $100-$250 per entry for full brokerage services.

Question 6

Can I switch between service levels?

Accepted Answer

Absolutely. Many customers start with full brokerage, then transition to self-filing as they gain experience. You can switch at any time with no penalties.

Question 7

What's included in the per-entry pricing?

Accepted Answer

Each entry includes all filing services, licensed broker support, CBP communication, error corrections, and access to our platform and tools. Self-filing entries ($30) include software access and broker assistance. Full brokerage entries ($100-$250) include complete handling by our licensed brokers.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes. We offer discounted per-entry rates for high-volume importers. Contact us to discuss custom pricing based on your monthly import volume and specific needs.

Question 9

How long does it take to file an ISF with Strix?

Accepted Answer

How long does it take to file an ISF with Strix?

Question 10

What if I make a mistake on an entry?

Accepted Answer

What if I make a mistake on an entry?

Question 11

What entry types does Strix support?

Accepted Answer

We support all common entry types including: Type 01 (Consumption), Type 03 (Immediate Delivery), Type 11 (Warehouse), and ISF (10+2).

Question 12

What happens if CBP examines my cargo?

Accepted Answer

Our brokers will guide you through the exam process, how to coordinate with CBP and how to ensure all documentation is provided.

Question 13

How do I get my continuous bond?

Accepted Answer

We partner with licensed bond providers and can help you obtain a customs bond. Alternatively, you can use your existing bond—just provide us with the bond number.

Question 14

What if I don't know the HTS code for my products?

Accepted Answer

Our platform includes HTS look up and allows you to review classifications you have made. And whether or not your product is subject to a PGA, ADDCVD, or requires a census quantity.

Question 15

Can I file for multiple companies or importers?

Accepted Answer

Yes, for ISF. Customs allows you to file for multiple EINs through one account and filer code. For customs entries, however, the filing of an entry is considered customs business and can only be done by an employee of the company filing the entry.

Question 16

Is my data secure?

Accepted Answer

Yes. We're SOC 2 Type II certified, use 256-bit encryption, and store data in secure US-based servers. We never sell or share your data with third parties.

Question 17

Can I export my historical data?

Accepted Answer

Absolutely. You can export all entry data, documents, and reports at any time in CSV or Excel format. There's no data lock-in.

Question 18

What is ABI software?

Accepted Answer

What is ABI software?

Question 19

Do I need to be ABI-certified to self-file customs entries?

Accepted Answer

No, you don't need personal ABI certification. Only the software platform needs CBP certification. When you use Strix's self-filing software, you're accessing our ABI-certified system. You maintain complete control over your entries while leveraging professional-grade technology that meets all CBP requirements for electronic filing.

Question 20

What's the difference between ACE and ABI?

Accepted Answer

ACE (Automated Commercial Environment) is CBP's main trade processing system—the government database where all entries are filed. ABI (Automated Broker Interface) is the electronic connection that allows authorized software to communicate with ACE. Think of ACE as a secure building and ABI as the authorized access system that lets approved parties inside.

Question 21

Is ABI software only for large importers?

Accepted Answer

Not at all. While ABI technology was originally used only by large customs brokers, modern platforms like Strix make it accessible to importers of all sizes. If you import 15-20 or more shipments monthly, ABI software can save you significant time and money compared to traditional brokerage. The automation and validation features benefit any importer seeking greater control and cost efficiency.

Question 22

How does ABI software improve customs clearance?

Accepted Answer

ABI software improves clearance in four key ways: Speed (real-time submission and instant status updates), Accuracy (pre-submission validation catches errors before CBP sees them), Cost (automation reduces filing time from 60 minutes to 10 minutes per entry), and Control (direct visibility into your entire import process without intermediaries).

Question 23

Can I switch from my current customs broker to ABI self-filing software?

Accepted Answer

Yes, switching is straightforward. You'll need your importer of record number and a continuous customs bond (we can help you obtain one if needed). Many importers use a hybrid approach—self-filing routine entries while working with brokers for complex shipments. Strix includes licensed broker support with our self-filing platform, so you have expert guidance whenever you need it.

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ABI & Technology

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